FAQ

We accept Visa and Mastercard through the secure payment methods displayed at checkout.

Email us as soon as possible at support@nlimmobishop.com with your order number. We will try to help, but changes or cancellations cannot be guaranteed once processing or dispatch has started.

The order confirmation is sent to the email address entered at checkout. Please also check your spam or junk folder. If you cannot find it, contact us with your name and the email address used for the order.

We currently accept orders for delivery within France only.

Orders are normally processed within 1 to 3 business days. Estimated delivery after dispatch within France is 3 to 5 business days. These times are estimates and may be affected by carrier delays or exceptional events.

Standard tracked shipping costs €7.99. Shipping is free when the eligible merchandise subtotal reaches €65 after discounts.

Yes. Tracking information is provided when the order is dispatched and tracking is available from the carrier.

For eligible products, notify us within 14 calendar days after receiving your order. You may email support@nlimmobishop.com, use our contact page, or submit the online withdrawal request. Include your order number and the products concerned.

The customer is responsible for the direct return shipping cost unless the return is caused by our error or the product is defective, damaged, incorrect or non-conforming. We do not charge a restocking fee.

The statutory withdrawal right may not apply to products made to your specifications or clearly personalised, products liable to deteriorate rapidly, and sealed hygiene or health-protection products after they have been unsealed. This does not remove your rights if a product is defective, damaged, incorrect or non-conforming.

Eligible refunds are issued to the original payment method without undue delay and no later than 14 days after a valid withdrawal notice. We may wait until the returned products are received or you provide proof of return, whichever occurs first.